Privacy Policy

Who We Are

We are the data controller responsible for processing your personal information. We operate a nature retreat and rest facility dedicated to providing a peaceful experience for retirees in County Clare. Our commitment to privacy extends across all interactions and services we provide to our guests and website visitors.

Information We Collect

We collect various types of information to provide and improve our services:

• Personal details you provide when booking or registering, including name, email address, phone number, and date of birth
• Health and accessibility information shared to ensure we meet your specific needs during your stay
• Payment information processed securely through trusted third-party payment providers
• Communication records from inquiries, feedback, and customer service interactions
• Usage data collected automatically, including IP address, device type, and pages visited
• Cookies and similar tracking technologies to enhance your browsing experience

Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent: Where you have explicitly agreed to specific processing activities, such as marketing communications
• Contractual necessity: Information required to fulfil bookings and provide our retreat services
• Legitimate interests: Processing for fraud prevention, security, and service improvement
• Legal obligation: Where required by law, such as financial record-keeping and health and safety regulations

How We Use Your Information

Your data enables us to deliver exceptional service and continuously improve your experience. We use your information to process bookings, communicate with you about your reservation, arrange transportation and accessibility accommodations, and personalize your stay based on your preferences.

We also use aggregated, anonymized data to analyse visitor patterns, improve our facilities and services, and ensure the safety and security of our guests. Marketing communications are sent only where you have opted in to receive them, and you can unsubscribe at any time.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfil our legal obligations:

• Booking and guest information: retained for up to 3 years after your last stay or interaction, to manage repeat bookings and address any follow-up inquiries
• Payment and financial records: retained for 7 years as required by Irish tax law and financial regulations
• Marketing and communication preferences: retained until you withdraw consent or request deletion
• Website analytics and cookie data: retained for up to 14 months, then automatically purged
• Server logs and security records: retained for up to 12 months for fraud prevention and cybersecurity purposes
• Accessibility and health information: retained for the duration of your relationship with us plus 2 years, unless longer retention is required by law

Your Rights

You have important rights regarding your personal data. You can request access to any information we hold about you, correct inaccurate details, and request deletion of your data subject to legal obligations. You have the right to restrict how we process your information, object to certain processing activities, and withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

You also have the right to data portability, allowing you to obtain a copy of your information in a portable format. To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience, remember your preferences, and analyse how visitors use our website. Cookies are small files stored on your device that help us understand your interests and customise content. Essential cookies are necessary for basic website functionality, while optional cookies enhance user experience and analytics.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. For detailed information about which cookies we use and how to manage them, please see our Cookie Policy.

Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, and destruction. Our security practices include encrypted data transmission, secure password protocols, and restricted access to personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We regularly review and update our security practices to address emerging threats and maintain compliance with data protection standards.

Third-Party Sharing

We do not sell, rent, or lease your personal information to third parties. We may share your data with trusted service providers who assist in delivering our services, such as payment processors, accommodation management systems, and email communication platforms. All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose information when required by law, such as to comply with court orders or regulatory requests.

International Transfers

Your information is primarily processed and stored within Ireland. If we transfer data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, to ensure your information receives equivalent protection to Irish data protection standards.

Supervisory Authority

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Data Protection Commission (DPC), which is the independent authority responsible for data protection in Ireland. You can contact the DPC at their website or by mail for any data protection enquiries or complaints.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with an updated "Last updated" date. Your continued use of our services following such changes constitutes your acceptance of the revised Privacy Policy.